Monday, April 1, 2024

How to contact Royal Caribbean for help with a cruise cancellation or refund

royal caribbean cancel cruise

I checked the fine print on several policies designed specifically for cruises, and none of the policies I looked at would cover your extra costs like nonrefundable airline tickets or change fees if you take a voluntary bump. Even involuntary bumps due to cruise line fleet changes don't appear to be covered, and forced cancellations due to an oversell by the cruise line are not listed as covered reasons on any insurance policy I checked. Royal Caribbean is continuing its Cruise with Confidence 48-hour cancellation window on bookings made through May 31, 2021, on sailings through April 30, 2022. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge.

What passengers can expect from the cruise line if they are canceled or bumped

Have them explain the reason for the bump and any options the cruise line offers. A valued agent might even check cabin availability on other sailings for you before they call. You'd think dry docks are planned well before a ship's future itineraries are announced, but don't be surprised if dry docks for upgrades or maintenance are scheduled after cruises start booking. That happened in 2023 with Royal Caribbean's Freedom of the Seas, causing cancellations of cruises in December 2024 and January 2025. The amount of that charge varies depending on the location of the CruiseTour and/or its length. For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid.

Cruises

royal caribbean cancel cruise

Your catch-all place to get questions answered is by contacting Royal Caribbean directly for reservation updates, status questions, and other customer service inquiries. Each company you work with will have different cancellation policies, with some being far more flexible than others. A traditional cruise cancellation will provide cash back, but potentially with penalties.

Option 3: Transferring your booking to another person

royal caribbean cancel cruise

The first step in canceling your Royal Caribbean cruise online is to visit their official website. As your Cruise Planner you can book in advanced with confidence now and enjoy onboard with ease. Book one of our onboard cruise vacation activities, check out an onboard tour, or zen out with a spa treatment. Instead of sailing through the Middle East, Serenade of the Seas will transit Africa and offer its guests an immersive tour of the continent. The 42-day route will visit a number of countries around Africa, including the Seychelles, South Africa, Namibia, Ghana, and Senegal. The cancellations are the first mass-cancellations by Royal Caribbean since they restarted operations in June 2021, and reminiscent to many of what happened in March 2020.

If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. In this article, we will walk you through the step-by-step process of canceling your Royal Caribbean cruise online. Whether it’s due to unexpected events, health concerns, or any other reason, knowing how to cancel your cruise can save you time and help ensure a seamless experience. If you still wish to experience a Royal Caribbean cruise in the future, requesting a future cruise credit allows you to hold onto the value of your payment and apply it towards a future booking.

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Guests who booked a non-refundable fare prior June 1, 2022 can elect to request a Future Cruise Credit in the amount of the deposit paid per guest, less the $100 fee. Beginning with reservations made on or after June 1, 2022, if a guest were to cancel their non-refundable fare, the full deposit amount will be withheld by the cruise line. The reason Royal Caribbean has extended this flexible cancellation program again is to give consumers more time to change their mind if they are worried about going on a cruise during the pandemic.

Step 2: Log in to your account

While canceling a non-refundable booking may not always result in a full or partial refund, it’s worth exploring potential options and alternatives to make the most of your payment. Royal Caribbean understands that circumstances can change, and they may be willing to work with you to find a satisfactory solution. It’s important to note that cancellation fees may apply, especially if you cancel close to the sailing date. Therefore, it’s advisable to cancel your cruise as early as possible to minimize potential costs. Having travel insurance that covers cancellation of the full amount of your travel, including airline tickets and hotel reservations, is always the safest choice on any cruise.

For bookings made outside of the United States and Canada, a different cancellation policy may apply. Select fare programs require the payment at the time of booking of a nonrefundable deposit. Always remember to act promptly and communicate openly with Royal Caribbean’s customer service or your travel agent. They will have the most up-to-date information regarding any available options and can guide you through the cancellation process.

Step 5: Cancel your cruise

The cruise lines says they can expect to receive refunds within 14 days after we process the cancellation. Although canceling a Royal Caribbean cruise may not be ideal, by following the proper steps and staying informed, you can make the best out of an unfortunate situation. And when the time is right, you’ll be able to set sail and create unforgettable memories on a future Royal Caribbean adventure. Life is unpredictable, and sometimes unforeseen circumstances arise, making it impossible or impractical to go on the planned Royal Caribbean cruise. In such cases, Royal Caribbean may offer flexibility and options for canceling or rescheduling your booking. It’s important to note that Royal Caribbean has specific cancellation policies, and it’s always best to familiarize yourself with these policies before making any changes to your reservation.

Prior to the non-refundable fares, suites would be booked up early by cruise fans and later decide if they would sail or not. To deter the practice of dumping suites closer to sailing, Royal Caribbean changed suite fares to non-refundable. It was originally introduced right before cruises began shutting down due to Covid-19 as a mechanism to give guests piece of mind they could change their plans after the final payment date.

Behind-the-scenes cruise line maneuvers can cause bumps that rarely make the mainstream news. Luckily, both of these types of cancellations usually provide months of lead time for cruise passengers to make changes to their travel plans. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Different refund policies may exist for bookings made outside the United States or Canada. Outside the parameters of the Cruise with Confidence program, cancellation fees are charged according to the number of days before sailing at the time of cancellation. On cruises of five nights or longer, you lose 25 percent of the fare between 89 and 75 days before sailing.

Where it can come in handy is if you had already paid for nonrefundable flights, hotel stays or tours before your cruise was canceled or changed. For example, when Carnival Freedom's funnel caught fire in March 2024, the line had to cancel its next two sailings for emergency repairs. The line not only refunded passengers on the canceled sailings their original cruise fares but also gave each guest a future cruise credit in the same amount as the original fare to encourage a future Carnival cruise booking.

Keep in mind that depending on the website’s layout, you may need to click on or expand the booking details to reveal additional options. Look for buttons or links that say “View Details” or “Expand” to access more information about your cruise reservation. Once you are logged in to your account, you will have access to all of your bookings and reservation details. You can proceed to the next step, which is navigating to the “Manage My Reservations” section. This will allow you to have easy access to your bookings and manage them efficiently. To create an account, click on the “Sign In” button and then select the “Create Account” option.

Finally, it’s always a good idea to reconfirm the cancellation and keep a copy of the cancellation confirmation email or any other relevant documentation for your records. This will provide you with peace of mind and serve as proof in case of any future inquiries. Remember, the cancellation process may vary slightly depending on the specific cruise line’s policies.

Insurance coverage can be tricky, so read all policy details carefully before you choose. The good news is that the closer it gets to the oversold cruise, the better the offers are likely to be. The caveat, though, is that you might already have paid for airfare, hotel stays and other pre- and post-cruise bookings that cannot be canceled without paying a penalty.

If you need to cancel within the cancellation period, make sure to contact Royal Caribbean or your travel agent as soon as possible. Be aware of any applicable fees or penalties, and consider whether a future cruise credit or a refund is the better option for you. It’s crucial to note that the resolution and options provided by Royal Caribbean in these situations may vary depending on the nature of the circumstances, the timing of the cancellation, and other factors. Therefore, it’s essential to communicate openly and honestly with Royal Caribbean’s customer service or your travel agent to ensure a smooth process. In this article, we will guide you on how to cancel a Royal Caribbean cruise and explore the various options available to you.

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